Customer Support Center
Contact Us: 417.877.0003
IT downtime costs businesses $5,600 per minute on average. Pearson-Kelly Technology eliminates these disruptions with 24/7 monitoring, guaranteed 99.9% uptime, and sub-15-minute response times.
Our Managed IT Services Include:
• Proactive network monitoring and threat detection
• Unlimited help desk support (no hourly charges)
• Automated backups with 4-hour recovery time objectives
• Cybersecurity protection meeting compliance standards
• Predictable flat-fee pricing starting at $100/user/month
Cybersecurity Threats: 43% of cyberattacks target small businesses. Our managed security services include:
• 24/7 threat monitoring with AI-powered detection
• Multi-factor authentication enforcement
• Quarterly security audits and vulnerability scans
• Employee phishing simulation training
• Incident response plans with 2-hour activation
Costly Downtime: System failures cost SMBs $427 per minute. We prevent this through:
• Real-time server and network monitoring
• Automated patch management (applied during off-hours)
• Redundant backup systems with hourly snapshots
• 99.9% uptime guarantee backed by SLA credits
IT Skills Gap: Hiring a full-time IT manager costs $75,000+ annually. Our flat-fee model provides:
• Access to 20+ certified technicians (Microsoft, Cisco, CompTIA)
• Dedicated account manager familiar with your systems
• Unlimited help desk support with no hourly charges
• Strategic planning for technology roadmaps
By partnering with Pearson Kelly-Technology, you'll resolve your IT problems and benefit significantly. Our Managed IT Services streamline your technology management processes, optimize your infrastructure, and boost productivity and efficiency. But, the real value we offer lies in our expertise and commitment to your success.
Clients save an average of 35% compared to hiring in-house IT staff when factoring in salary, benefits, training, and turnover costs.
Our average help desk response time of under 15 minutes means your team spends less time waiting and more time working productively.
100% of our managed clients have avoided ransomware infections over the past 24 months through our layered security approach.
Flat-fee pricing eliminates surprise IT expenses. Clients report 90% reduction in unplanned technology spending after switching to managed services.
Your monthly fee provides access to specialists in networking, cybersecurity, cloud services, and compliance expertise that would cost $200,000+ annually to hire directly.
This service offers a dedicated support team to assist with any IT-related issues. Our team is equipped to troubleshoot problems, answer technical inquiries, and provide guidance on software and hardware use. Whether it's a minor glitch or a central system breakdown, our experienced professionals are ready to ensure smooth operations and prevent potential disruptions.
Quality Support with Guaranteed Response Times
Our dedicated help desk provides:
• Rapid response time for critical issues
• 1-hour response for high-priority requests
• 4-hour response for standard tickets
• Multiple support channels: phone, email, chat, ticketing portal
• Remote and on-site assistance (when needed)
Service Level Agreement Includes:
• Unlimited tickets (no hourly charges)
• Priority routing for business-critical issues
• Escalation to senior engineers within 1 hour
• Detailed ticket documentation and resolution tracking
24/7 Automated Monitoring with AI-Powered Threat Detection
Our system and server monitoring service involves continuously observing your network and systems to ensure optimal performance. We track system health, cybersecurity threats, capacity use, and overall performance. We also monitor server uptime and take proactive action to identify and resolve potential issues before they impact your business, ensuring uninterrupted service.
What We Monitor (Every 60 Seconds):
• Server CPU, memory, and disk usage
• Network bandwidth and latency
• Application performance and response times
• Backup job success/failure status
• Security event logs and intrusion attempts
• SSL certificate expiration dates
• Domain and website availability
Proactive Actions We Take Automatically:
• Restart hung services before users notice
• Alert on capacity thresholds (80% disk usage)
• Apply critical security patches during maintenance windows
• Scale resources during peak demand (cloud environments)
• Generate performance trend reports monthly
Results: 99.9% uptime average across all monitored clients, with 85% of potential issues resolved before users report problems.
Enterprise-Grade Data Protection with Guaranteed Recovery
We offer comprehensive data backup and disaster recovery services to protect your valuable business data. Regular data backups ensure your information is safe and retrievable in case of system failure, data corruption, or accidental deletion. In the event of a disaster, our team will work to recover your data and restore your systems to their previous state, minimizing downtime and business disruption.
Backup Schedule & Retention:
• Hourly incremental backups (critical servers)
• Daily full backups (all workstations and servers)
• 30-day local backup retention
• 365-day cloud backup retention
• Immutable backups (ransomware-proof)
Recovery Time Objectives:
• Individual file recovery: 15 minutes
• Full server restoration: 4 hours maximum
• Complete office disaster recovery: 8 hours
• Maximum data loss: 1 hour (from last backup)
Compliance: Our backup solutions meet HIPAA, PCI-DSS, and SOX retention requirements with audit-ready logs.
Technology Roadmap Development for Business Growth
We offer strategic planning services to create efficient business processes that utilize technology effectively. Our team will work with you to understand your business operations, identify areas for improvement, and develop streamlined processes that enhance productivity, reduce costs, and ensure your business.
Business Outcomes:
• Average 20% productivity gain in first year
• Reduction in software licensing waste (15-25% savings)
• Improved employee onboarding time (from 2 weeks to 3 days)
• Better decision-making through real-time data access
Deliverables: Written IT strategy document, prioritized project list, budget forecasts, ROI analysis for major initiatives.
Turnkey Technology Implementation with Vendor-Neutral Expertise
We provide comprehensive project management and procurement services for IT hardware. Whether you're upgrading existing equipment or implementing new systems, our team will handle all aspects of the project, from planning and purchasing to installation and setup. We ensure all hardware is correctly installed, configured, and integrated with your IT infrastructure.
Project Types We Manage:
• Server upgrades and migrations (physical or cloud)
• Network infrastructure refresh (switches, routers, WiFi)
• Workstation deployment (10-500+ units)
• Phone system installations (VoIP, collaboration tools)
• Security camera and access control systems
• Data center buildouts and colocation setups
Project Management Benefits:
• Single point of contact for entire project
• Average 15-20% cost savings through vendor partnerships
• Guaranteed project completion dates (penalty clauses available)
• After-hours installation to avoid business disruption
• 30-day post-installation support included
Compliance Management & Cost Optimization
Our software licensing and standardization service ensures that your business is legally compliant with all software usage and has the necessary licenses. We help manage your software inventory, control costs, and reduce non-compliance risk. Additionally, we work towards standardizing your software to improve efficiency and reduce complexity in your IT environment.
Cost Savings Strategies:
• Identify over-licensed software (average 25% waste reduction)
• Consolidate duplicate tools (Microsoft 365 vs. standalone Office)
• Negotiate enterprise agreements for better pricing
• Right-size licensing tiers (Business vs. Enterprise features)
• Track employee departures to reclaim licenses immediately
Standardization Benefits:
• Reduce from 15+ software tools to 5-7 core platforms
• Improve employee onboarding (fewer tools to learn)
• Simplify help desk support (consistent software stack)
• Enhance data security (fewer integration points)
• Lower training costs (standardized workflows)
Client Results: Average 30% reduction in software spending within first 12 months through license optimization and standardization.
We have answers to all the common questions we encounter when a business is
looking into Managed IT Solutions
Managed IT services are outsourced technology support where a provider (MSP) handles your IT infrastructure, cybersecurity, and daily operations for a fixed monthly fee. The MSP monitors your systems 24/7, provides unlimited help desk support, manages backups, applies security patches, and handles technology planning. This proactive approach prevents issues before they cause downtime, unlike break-fix IT that only responds after problems occur.
Managed IT services typically cost between $100-$250 per user per month, depending on your service level and business size. Pricing factors include number of workstations, servers, cybersecurity requirements, compliance needs (HIPAA, PCI-DSS), and backup scope. Pearson-Kelly Technology uses flat-fee pricing that scales with user count. Small businesses (10-50 users) usually invest $1,500-$5,000 monthly for comprehensive coverage including monitoring, help desk, backups, and security.
Managed IT services provide proactive monitoring and unlimited support for a predictable monthly fee, while break-fix IT charges hourly only when problems occur. Managed services prevent issues before they cause downtime through continuous monitoring and maintenance. Break-fix is reactive you call only when something breaks, paying $150-$350 per hour. Studies show businesses save 35% annually with managed services while experiencing 70% less downtime compared to break-fix models.
Yes, comprehensive managed IT packages include multi-layered cybersecurity: firewall management, enterprise antivirus/antimalware, 24/7 threat monitoring, security patch management, email spam/phishing filtering, multi-factor authentication setup, employee security training, vulnerability assessments, and incident response planning. Pearson-Kelly's managed security services meet HIPAA and PCI-DSS compliance requirements. Additional advanced services include penetration testing, dark web monitoring, and cyber insurance fulfillment documentation.
Choose an MSP by verifying certifications (Microsoft Partner, Cisco, CompTIA), confirming local physical presence for on-site support, reviewing Service Level Agreement (SLA) terms for guaranteed response times and uptime, assessing security capabilities (24/7 monitoring, backup frequency), requesting client references in your industry, and testing their support responsiveness before signing. Ensure they have experience with your specific business size, industry compliance needs, and technology stack. Compare pricing transparency and contract flexibility.
Absolutely. Quality MSPs assess your current infrastructure and integrate monitoring tools without replacing functioning hardware. They recommend upgrades only when equipment reaches end-of-life, creates security vulnerabilities, or can't support business needs. Pearson-Kelly works with all major brands (Dell, HP, Cisco, Microsoft) and can manage heterogeneous environments. We document your existing setup, identify optimization opportunities, and create phased upgrade plans aligned with your budget and technology refresh cycles.
Any business with 5+ employees benefits from managed IT services, but the value increases significantly at 10+ users. Small businesses (10-50 users) gain enterprise-level support without hiring full-time IT staff, saving $40,000-$75,000 annually compared to employee costs. Mid-sized companies (50-250 users) supplement internal teams with managed services for after-hours coverage, specialized expertise, and scalability. Even solo entrepreneurs benefit from data backup and security monitoring services.
Setup a discovery meeting with our talented IT Specialists and we will work to make a plan that fits your business
